Refund policy

Return & Refund Policy

Last updated: July 23, 2026

Welcome to Beauti Cream. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the hygienic nature of skincare and cosmetic products, we do not accept returns on products that have been opened, used, or damaged after delivery.

We only accept returns if:

  • You received the wrong item.

  • The product arrived damaged or defective.

  • The product is expired upon delivery.

  • The item is missing from your order.

Requests must be made within 7 days of receiving your order.

Refunds

If your refund request is approved, you will receive either:

  • A full refund to your original payment method, or

  • A replacement product (subject to availability).

Refunds are generally processed within 5–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the error was caused by Beauti Cream.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging and shipping label.

  • A brief description of the issue.

Failure to provide sufficient evidence may result in your request being declined.

Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Non-Refundable Items

The following items are not eligible for returns or refunds unless they arrive damaged or incorrect:

  • Opened or used skincare products.

  • Products damaged due to misuse or improper storage.

  • Gift cards.

  • Promotional or clearance items (unless defective).

Lost Packages

Beauti Cream is not responsible for delays caused by shipping carriers. If your package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist you where possible.

Contact Us

For all return and refund requests, please contact our support team with your order details.

Please include:

  • Order Number

  • Full Name

  • Email Address

  • Description of the issue

  • Photos (if applicable)

We aim to respond to all inquiries within 1–2 business days.

By placing an order with Beauti Cream, you acknowledge that you have read and agreed to this Return & Refund Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at spadez67420@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at spadez67420@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at spadez67420@gmail.com.